Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after the initial order date to request a return.

Eligibility for Returns

To be eligible for a return:

• Your item must be in the same condition as when you received it: unused, with tags, and in its original packaging.

• You must provide the receipt or proof of purchase from your initial order.

How to Start a Return

• Contact us at [email protected] to initiate a return.

• Approved returns will receive an email confirmation with further instructions.

• Returns must be sent to the following address:

  Fulfillment Returns Center
  Terra Health Essentials
  7864 Ronson Road Suite A
  San Diego, CA 92111

• Important: Customers are responsible for all return shipping costs, including customs or duty-related fees. Items sent back without prior approval will not be accepted.

Damages and Issues

• Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect.

• Customers must allow us an opportunity to resolve any issues before initiating a dispute. Receiving an unexpected item is not grounds for automatic return or refund without prior communication with support.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (e.g., food).

• Custom products (e.g., special orders, personalized items).

• Personal care goods (e.g., beauty products).

If you have questions about a specific item, please contact us before purchasing.

• Sale items are non-returnable.

• Gift cards are non-returnable.

Exchanges

• To exchange an item, first contact customer support to confirm return eligibility.

• Once approved, return the original item and place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without justification. Items must be in the same condition as received: unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 10 business days.

• Please note that processing times vary by bank or credit card company.

If more than 15 business days have passed since your refund was approved, contact us at [email protected].